• e-Commerce
  
  
• Project Management
  
  
• Business Case Development
  
  
• Business Benefit Analysis
  
  
• Requirements Analysis
  
  
• Post Implementation Reviews
  
  
• IT Strategy Development and Analysis
  
  
• Hardware Determination and Procurement
  
  
• Network Design
  
  
• Workflow
  
  
• Enterprise Service Operations, Call Centre & Help Desk
  Design and Implementation
  
  

Pacific Sales Solutions provides a number of Consulting Services to review or
plan for Service Centres. These services cover reviewing or developing:

• Organisation wide strategic plans
• Business processes workflow analysis
• existing Call Centres, Help Desks and Customer Support Service Centres or the
  establishment of new ones
• Development of strategies for Internet/Extranet and Kiosks
• Implementation services
• Development of Service Level Agreements
• Systems Integration Services
• Project Management