:: e-Commerce

Pacific Sales Solutions assists organisations in the transition to eCommerce by developing
the plans and managing implementation. Working on behalf of the end client Pacific Sales
Solutions manages the selected service providers to ensure deliverables are delivered on time,
on budget and with quality. Critical pre-implementation phases such as requirements gathering, Business Case development, and the assessment and selection of likely services suppliers such
as network, integration and web site developers are part of our services.

Additionally Pacific Sales Solutions highlights and manages critical issues such as security and
web site integrity. Pacific Sales Solutions has access to several people who have successfully managed the implementation of eCommerce related projects.

:: Project Management

Defining required outcomes and scope, assuming accountability for the outcomes, and
delivering within agreed time frames and for the agreed price is the primary competency
of all Pacific Sales Solutions personnel.


:: Business Case Development

Approval for systems related expenditure requires clear and concise financial based support.
Our experience over a broad range of industry implementations places us well to ensure that
all costs and benefits are identified and appropriately applied to produce Net Present Value
and Internal Rate of Return outcomes with integrity.

:: Business Benefit Analysis

Pacific Sales Solutions understands that for a business case to have integrity the
implementation is not complete until all claimed benefits are achieved. Benefit capture
requires planning and processes to ensure that barriers are removed before the business
case is agreed.

:: Requirements Analysis

Project success is dependent on clear documentation of business requirements in a form
suitable for the business to understand and for technical analysts to
interpret for prototype and system design. Pacific Sales Solutions can provide personnel
with requirements analysis experience.

:: Post Implementation Reviews

Post implementation reviews ensure that Key Success Criteria are identified and performance
is measured against that criteria. The PIR is a useful process for documenting lessons learnt, to better manage the outcome of future projects. Pacific Sales Solutions personnel are experienced
in identifying business and technical success criteria, appropriate measurement processes, and lessons learnt.

:: IT Strategy Development and Analysis

The development of IT Strategies can benefit greatly from the advice of professionals that are abreast of current developments and trends in the IT industry. For companies that need
assistance in Strategy Development Pacific Sales Solutions will assign a Principal with the appropriate industry experience. Similar to Strategy Development, Pacific Sales Solutions can
be called on to validate strategic plans already developed.

:: Hardware Determination and Procurement

Pacific Sales Solutions clearly understands that selection of the wrong hardware can cause disastrous ramifications. We work with the customer to ensure the correct hardware is selected
to provide the most cost efficient and powerful means necessary to support the need. Pacific
Sales Solutions has vast experience in assisting the customer to deal and negotiate with
vendors to ensure the correct technology, service and support is provided at the best price.

:: Network Design

As organisations move forward into the information age, the use of networks has grown for information interchange with suppliers and customers and for the dissemination of information
within the organisation itself. This becomes even more important with the implementation of
client server applications where the network is an integral part of the computer system’s
operation. Pacific Sales Solutions has developed alliances with organisations that have had significant experience in the design and implementation of Client/Server; Internet and
“Traditional” network designs.

:: Workflow

The application of Workflow techniques ensures the most efficient routing of information within
an organisation occurs and improves the efficiency of processes and procedures.
The application of this technique ensures maximum value is returned from the customer’s investment in technology by streamlining the environment within which the application of
technology is used. Pacific Sales Solutions has accredited personnel in the application of
Workflow techniques.

:: Enterprise Service Operations, Call Centre & Help Desk Design and Implementation:

Key business strategies, processes and systems need to be focused on supporting customers effectively. Traditional approaches to improving customer service delivery have focused on departmental solutions; the next horizon is an integrated approach that allows every department that touches your customer to have access to a complete picture of that customer relationship.
This requires “best in class” Service Centres to be implemented as the front end to the
organisation, be they Call Centres, Help Desks or Customer Support Service Centres.

Pacific Sales Solutions provides a number of Consulting Services to review or plan for Service Centres. These services cover reviewing or developing:

• Organisation wide strategic plans
• Business processes workflow analysis
• Existing Call Centres, Help Desks and Customer Support Service Centres
  or the establishment of new ones
• Development of strategies for Internet/Extranet and Kiosks
• Implementation services
• Development of Service Level Agreements
• Systems Integration Services
• Project Management

Pacific Sales Solutions is uniquely placed as it can recommend an independent total integrated solution to fit an organisation’s requirements.